Customer Service Representative

Pomona, CA 91750

Posted: 09/29/2018 Job Category: Administrative Job Number: Admi91750 Pay Rate: DOE, starting at $15 per hour

Seeking a Customer Service Representative for a position located in Pomona, CA. This position will be responsible for supporting the sales team in obtaining new opportunities and interacting with existing customers, primarily by phone/e-mail. This individual must be able to work in a demanding, fast-paced, team environment and have a strong affinity and understanding of the issues our customers address.

Duties include:

  • Assist with coordinating order processing/price quotes and proposals
  • Work with the Sales Representatives to ensure the customer’s requirements and company's goals are met
  • Assist with maintaining current business and help develop new customer relationships
  • Additional duties pertaining to the Sales Department as needed

Required Skills:

  • Strong computer skills with expertise in Microsoft Office applications, including Outlook, Word and Excel
  • Strong English oral / written communication skills
  • Ability to communicate effectively in a professional manner with co-workers, external customers, and contractors at all levels of the organization using
  • Ability to interact with various customers, trades, and react favorably to resolve issues in a positive manner
  • Highly organized and flexible; with the ability to prioritize multiple tasks and projects
  • Must exercise sound judgment and strong attention to detail to ensure accurate results in every aspect of the job
  • Self-starter who takes initiative; must understand both vague and implicit instructions and perform duties under general direction
  • Analytical with the ability to give, receive, analyze information, and interpret complex issues, determine the root problem, and make effective decisions to bring the issue to a successful conclusion
  • Experience in commercial or residential construction/contractor’s office is helpful

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